Warranty Claims Management
Automate warranty validation, claim registration, approvals, and lifecycle tracking. Warrantify gives your team one portal to raise, approve, and monitor every claim — with automatic dispatch to the right authorized service point and a full digital audit trail from intake to closure.
What happens after you raise a warranty claims order
A warranty claim on Warrantify moves through the same connected ecosystem every order does: your team raises the claim from the dashboard or your own system via the API, Bigfix's back-office agents validate eligibility and route it to the right authorized service partner (ASP, GSP, or GIG partner) in the network, and a field technician executes the repair, replacement, or resolution — all while status flows back to you in real time.
Because claims and repairs share the same underlying execution network, a claim doesn't dead-end in a queue waiting for manual assignment — it's routed the moment it's validated, with SLA-breach detection watching every open claim and auto-escalating the ones at risk.
Built for real-world warranty claims operations
- AI-assisted claim intake and eligibility validation
- Automated routing to ASP, GSP, or GIG partner
- Real-time SMS & email status updates to customers
- SLA breach detection with auto-escalation triggers
- Complete digital audit trail per claim
What you get after logging in
This isn't a features list of promises — it's what your account actually shows the day you sign up.
Service Management — Claims tab
Every claim in one searchable table: order ID, customer, device, city, and live status, filterable by Pending Approval, Outstanding Payments, or Pending Estimations.
Financial Overview, scoped to Claims
Total service value, amount paid, and payment due for claims specifically — not blended with your other service types — plus billed-vs-paid and order-volume trend charts.
Handling Charge Payouts
Claims-side handling-charge invoices (the ones billed outside standard invoice payouts) tracked and paid from their own screen, with billed/paid/due at a glance.
Order & Financial Reports
Date-ranged claim record exports and per-invoice GST reporting, ready to hand to finance.
Trigger warranty claims straight from your own systems
Raise a claim programmatically from your own CRM, insurance core system, or e-commerce backend the moment a customer reports an issue — then poll GET /api/v1/track/{orderid}/ for live status, or subscribe to webhooks for push updates.
curl -X POST "https://warrantify.in/api/v1/order/" \
-H "X-API-KEY: your_api_key" \
-H "Content-Type: application/json" \
-d '{"servicetype": "Claim Order", ...}'One warranty claims workflow, every kind of client
OEM / Manufacturer
In-warranty claim intake and ASP routing for products sold under your own brand.
Insurer / Device Protection
Claims adjudication paired with real physical fulfilment — validate, approve, and dispatch from one workflow.
LFR — Large Format Retailer
One claims workflow across every brand you sell, instead of a different process per manufacturer.
E-commerce Platform / Seller
Marketplace and D2C claim handling that keeps pace with order volume.
Telecom Operator
Device protection claims for subscribers, tied to your existing device-lifecycle program.
Common questions about warranty claims
Other platform capabilities
Repair Services
Digitally manage repair workflows from diagnosis to completion — doorstep and walk-in service, genuine parts tracking, and live technician visibility on Warrantify.
Installation & Demo
Schedule, assign and track doorstep product installation and demo visits end-to-end — digital job sheets, OTP-verified completion, and customer NPS on Warrantify.
Product Returns
Automate reverse pickup, condition grading, and refund or replacement triggers with pre-integrated courier partners — turn returns into a brand asset on Warrantify.