Empowering Businesses Across Industries
We have completed over 80,000+ service transactions on behalf of insurers and OEMs (manufacturers).
Tailored Solutions for Your Unique Needs
We offer a comprehensive range of B2B2C device care services, custom-designed to meet the specific needs of your business and device portfolio.
OEM Warranty Assistance
Leverage our expertise in navigating various OEM warranty policies and procedures. We help you obtain swift resolutions and maximize warranty care benefits for your devices.
Insurance Claims
Our experienced team guides your customers through the insurance claim process, maximizing claim success rates and minimizing frustrations. We advocate for your customers and ensure they receive the fair compensation they deserve.
Expert Installation
Ensure seamless device deployment with our nationwide network of trained technicians. We minimize customer returns and support tickets by guaranteeing proper setup and configuration.
Device Audit Services
Our skilled team provides tailored advice to optimize device performance, longevity, and security posture. Our technicians meticulously assess all physical components, identifying potential performance bottlenecks or wear and tear.
RMA Services
Reclaim time and resources with our centralized Return Material Authorization system. We handle the entire process, from logistics and communication to warranty claim verification, efficiently and transparently.
Returns Handling
We specialize in Return Material Handling Services for telecom and ecommerce companies, efficiently managing product returns to ensure seamless operations.
Call Center Activity
At Bigfix Warrantify, our call center coordinates warranty, repair, installation, and return orders for B2B2C clients.
Using advanced CRM software and VoIP dialers, we ensure seamless communication and efficient service.
Trained agents handle customer inquiries, provide timely updates, and facilitate partner integrations by collecting necessary documentation.
We manage logistics by coordinating with warehouses and shipping partners for timely dispatch and receipt of devices.
Our meticulous coordination and robust infrastructure maintain high service quality and customer satisfaction, making us a trusted partner for reliable aftersales support services.
Software Platform
A comprehensive solution for streamlining aftersales support services. It includes
- Bigfix Agent: Designed for back-office executives to efficiently manage customer interactions and aftersales processes.
- Bigfix Servicer: Tailored for repair partners, providing tools to handle repair requests, track progress, and ensure timely service delivery.
- Bigfix Vault: A customer-centric app that allows users to manage their devices, access repair support, and stay updated on warranty claims.
- Bigfix 4Biz: Developed for manufacturers to facilitate seamless communication, order management, and integration with aftersales services.
We leverage these platform to manage the end-to-end order process, ensuring efficient handling of warranty, repair, installation, and return orders.
For Manufacturers
For Servicer
For Customer
For Agent
Service Provider Network
Our Servicer community is a dynamic network of Authorized Service Providers (ASPs), General Service Providers (GSPs), and GIG Technicians, all empowered by our specialized apps.
The Bigfix Servicer app equips ASPs and GSPs with tools to manage repair requests, track service progress, and ensure timely delivery, while GIG Technicians access job assignments and update repair statuses in real-time.
We have successfully onboarded 2000+ ASPs, 1000+ GSPs, and 1000+ GIG Technicians to our platform, fostering collaboration, efficiency, and high-quality service.
Categories We Handle
Laptops
Mobile Phones
Desktops
Tablets
Washing Machine
Television
Air Conditioner
& More
Chetan
Head, National Service Operations, TechGuard
Bigfix Warranty Care Management Service did lot of hardwork inspite of all the difficulties on constrains faced due to lockdown restrictions. TechGuard is forever thankful for the services offered by Bigfix.
Amit
CEO, Blubrich
We are really grateful that they managed to deliver us the warehouse audit service we required. The team at Bigfix has been very professional, courteous and helpful throughout our entire process. They will be our first choice for any future IT needs we have.
Mohan
RSM, Qdigi Services
Bigfix was instrumental in helping us run a pan India unified delivery & installation program for large appliances sold on Amazon. Thier TAT & KPI adherence was instrumental in smooth execution of the project..
Ravindran
Director Operations, Ingram Micro
Dating back to 2003, Bigfix/ BigApps have pioneered the concept of warranty care management software by developing various modules including Warranty Allotment on Products, Claim Management, Return Material Authorization, Advance Replacement, etc...My best wishes for the success of their WMS SaaS platform.
Dhiraj Patil
GM, ICICI Lombard
I've been using Bigfix for three years now, and the team at Bigfix has always delivered on their promises. They work hard to make sure that their customers are happy, and they understand that each of their clients is unique in their needs. That's why they're able to customize their system to meet those needs—and it shows in the results!