Warrantify is the enterprise software platform developed by Bigfix to orchestrate every stage of the aftersales journey. From customer warranty registration and claim management to agent operations, service partner collaboration, logistics, AI-powered automation, and business analytics, Warrantify serves as the unified technology layer behind Bigfix's nationwide managed aftersales services.
Bigfix manages nationwide aftersales operations, while Warrantify provides the software platform that connects customers, brands, support teams, logistics partners, technicians, warehouses, and service centres into one intelligent workflow. Most brands operate multiple aftersales partners across customer support, logistics, field service, and repairs — Warrantify connects them into a single digital workflow, providing complete visibility, automation, and control.
Plug REST APIs directly into your ERP, OMS, or storefront. Automate claims, dispatch repairs, manage reverse logistics — real-time webhooks, zero manual steps.
Monitor every aftersales workflow from a unified enterprise dashboard. Track live claim status, SLA adherence, partner performance, and access real-time operational insights.
Bigfix delivers nationwide operational support while Warrantify provides the software platform. Access 6,000+ verified technicians from metros to tier-3 with every job tracked digitally.
Real humans, not bots. Multilingual agents raising claims, scheduling visits, closing feedback loops — via call, chat, and email, around the clock.
Warrantify acts as the digital operating system, seamlessly synchronizing workflows across customers, agent teams, and repair networks.
Customers raise warranty claims, repair tickets, or installation requests directly through white-labelled customer portals or partner APIs powered by Warrantify.
The request is instantly routed into Bigfix's operational ecosystem. The built-in SLA and workflow engine validates eligibility, routes tasks, and schedules resources.
Bigfix support agents process, validate, and manage each case from a unified interface with live SLA monitoring and structured approval flows.
Service partners, technicians, and logistics carriers receive structured, verified assignments through the secure Bigfix Servicer Portal.
On-ground repairs, installations, logistics, and returns are executed, with milestone tracking, photograph uploads, and client sign-offs in real time.
Warrantify synchronizes every interaction, workflow, and status update, providing 100% operational transparency to brands and Bigfix teams.
Warrantify provides the core software platform that powers specialized applications across the Bigfix ecosystem. Customers, operations teams, service partners, and brands each access dedicated interfaces tailored to their role.
Orchestrate data exchange seamlessly. Plug robust, secure REST APIs for claims, repairs, logistics, and returns into any storefront or customer interface.
Automate ticket creation, claim validation, dispatch routing, reverse logistics, and customer communications with configurable, zero-manual rules.
Monitor metrics, track turnaround times, evaluate on-ground service delivery, and flag potential compliance or breach risks before they escalate.
Connect customer support teams, third-party logistics (3PL) carriers, and independent repair networks under one digital execution layer.
Integrate with your ERP, CRM, OMS, or eCommerce platforms (Shopify, Magento, SAP, etc.) out-of-the-box via pre-built webhooks and API docs.
Maintain complete data governance with robust encryption, secure API endpoints, and precise role-based access control (RBAC) across interfaces.
Access audit-ready turnaround sheets, SLA compliance scorecards, defect-frequency by SKU, and cost attribution reports dynamically.
Keep your customer journey uniform and brand-compliant with white-labeled, custom-branded claim status portals and SMS updates.
Digitally manage, orchestrate, and track warranty claims, repairs, returns, and installations across your entire brand ecosystem.
Automate warranty validation, claim registration, approvals, and lifecycle tracking. Warrantify enables seamless, audit-ready validation from a single portal, dispatching approved tickets automatically.
Digitally manage repair workflows from diagnosis to completion with complete operational visibility. Coordinate on-site and in-center repairs smoothly through structured work orders and live technician tracking.
Streamline return approvals, logistics coordination, and customer communication through automated workflows. Turn reverse logistics into a brand asset by pre-integrating courier assignments and grading stages.
Schedule, assign, monitor, and track installation activities using centralized workflow automation. Capture digital job sheets, doorstep demo confirmations, and customer NPS feedback instantly on completion.
Warrantify integrates with ERP, CRM, OMS, eCommerce platforms, payment gateways, logistics providers, and communication channels to create a connected aftersales ecosystem.
Warrantify has pre-built operational integrations with India's leading logistics carriers, telecom infrastructure providers, and repair networks — so you get nationwide fulfillment without the vendor management overhead.
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Since 2014, we've processed hundreds of thousands of aftersales transactions for India's fastest-growing electronics brands. Battle-tested infrastructure across product categories, geographies, and service models — so your go-live is built on proven operations, not a pilot.
From personal devices to large home appliances — if it powers on, we manage its aftersales.
Warrantify is the proprietary enterprise aftersales software platform developed by Bigfix. It powers every stage of Bigfix's managed aftersales services, enabling brands with automation, transparency, operational control, and data-driven decision-making across the complete service lifecycle.
Whether you manage aftersales in-house or through Bigfix's managed services, Warrantify gives your business a single digital platform to automate operations, monitor performance, and deliver exceptional customer experiences at scale.
Book a product demonstration to see how Warrantify integrates with your existing business systems.