Warrantify simplifies after-sales service with various order types designed to address different customer needs. From claim orders to return orders, repair orders, and installation orders, we cover all bases to ensure seamless service and customer satisfaction.
Warrantify offers comprehensive solutions to streamline after-sales service, ensuring every customer need is met with efficiency and reliability.
Claim Order: A claim order is initiated when a customer files a warranty claim for a defective or malfunctioning product covered under the manufacturer’s warranty. This process involves verifying the product’s warranty status, and once validated, the repair or replacement is handled by brand-authorized service providers. These providers ensure that the repairs or replacements adhere to the brand's quality standards and warranty terms. The entire process, from claim validation to service completion, is tracked in this order.
We manage 1,000 claim orders per month for esteemed clients like Acko and Bolttech, ensuring a smooth process from claim validation to service completion. Our tracking system guarantees that every step of the process is handled efficiently, maintaining transparency and customer satisfaction.
Return Order: A return order is created when a customer requests to return a product, typically due to defects, incorrect items received, or dissatisfaction. The product is collected from the customer and returned to the warehouse, manufacturer, or designated facility, depending on the terms of the return policy. The return process includes logistics coordination, product inspection, and refund or replacement arrangements.
We process 5,000 return orders per month, including Airtel routers, ensuring precise logistics and timely resolutions. Our system prioritizes quick coordination between the customer and the designated facilities to maintain a hassle-free return experience.
Repair Order: A repair order is generated for out-of-warranty products that require servicing. This order type involves repairs performed by qualified service partners who are staffed with skilled technicians capable of handling the specific product issues. Unlike claim orders, repair orders may involve additional costs to the customer, as the product is no longer covered under warranty. This order tracks the repair process from the diagnostic stage to the final service completion, ensuring quality control and timely delivery.
We handle 1,000 repair orders per month for a reputed white-labeled home appliances company, tracking the entire repair process—from diagnostics to completion—ensuring quality control and timely service delivery.
Installation Order: An installation order is placed when a customer needs professional setup or installation of a product, such as home appliances, electronics, or equipment. This service is typically handled by certified technicians who ensure that the product is correctly installed and functioning as intended. The order tracks the scheduling, technician assignment, and completion of the installation, ensuring the customer is satisfied with the setup.
We manage 1,000 installation orders per month for clients like Ajeevi and SBJ, providing seamless scheduling, technician assignment, and service completion. Our priority is to ensure the product setup meets the highest standards, leaving customers completely satisfied with their experience.
Each type of order—whether it’s a claim, return, repair, or installation—is designed to provide the highest level of support. Our aim is to ensure your experience is as smooth and hassle-free as possible, reflecting our commitment to quality and customer care.